What If I Forgot To Use My Discount Code? Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code.
I put the wrong shipping address. Can I change this?
We ship to the address provided at the time of purchase. Lightningsmiths cannot ensure an address change after this point. However, please e-mail us right away at firstname.lastname@example.org, (within a 24 hour period) with the updated address. We will do our best to make this change. If the change is not made and the address is invalid, it will be returned to us. Once it arrives we will reach out to the customer about reshipment
When will my order arrive? Will I be able to track it? Delivery times are not guaranteed and vary. Please allow 3-5 business days for order processing and shipping. During sales, please allow 5-7 business days for order processing. If we anticipate a longer lead-time, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship.
What Could Cause A Delay With My Shipment *If an item you select is out of stock, we will hold your order and try to contact you about selecting a replacement item. Generally if there is more than one thing in your order the remaining items will be shipped out immediately. *Wrong or Invalid Shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification! *If your order is flagged for fraud, the order will be automatically refunded.
When will my Mystery Box arrive? Will I be able to track it?
Delivery times are not guaranteed and vary. Please allow 10-15 business days for order processing and shipping to start. Mystery Boxes generally ship in 3 separate waves as they are made to order. This will be on the item’s description. If we anticipate a longer lead-time, you will be e-mailed. A confirmation email with tracking to follow along once your order is ready to ship. For International Customers please allow 2-8 weeks or longer for delivery.
Why did I not receive a confirmation e-mail? You should receive an e-mail confirming your order shortly after you have placed it. If you do not receive that e-mail, please check your spam folder and see if you can locate it. Otherwise, you may have input your e-mail address incorrectly. You will need to contact us with the corrected e-mail. This is especially important because if you have not received the order confirmation e-mail you also will not receive the e-mail with your shipment notification and tracking information.
I just placed an order. Can I change the size or design? Can I add a t-shirt to my order? We cannot edit an order once it has been placed. You will need to go through the exchange process, or place a new order.
I want to make a return or exchange. How do I do this? For step by step instructions, please refer to our exchange/return form at Returns and Refunds. Our policies are also listed on the reverse of the packing slip that came with your order. Merchandise that is unworn, unwashed, and with the tag still intact, can be returned for a refund or exchanged for other items sold at Lightningsmiths within 30 days of delivery. All returns and exchanges will need to have the return form on the back of the packing slip filled out and included with your returned item- NO EXCEPTIONS. Return postage can only be paid by Lightningsmiths on returns or exchanges which are the result of Lightningsmiths improper completion of the order. Lightningsmiths reserves the right to refuse requests that do not meet these requirements.
I ordered during a free item promotion. I am not seeing the free item in my confirmation e-mail. Did I get the free item? If you ordered within the sale period, the free item is automatically included with your order although it may not appear in the email confirmation you received During free t-shirt promotions, due to the high volume of orders we will not take custom requests on sizing. The free t-shirt will be matched to the largest size of the product ordered. All women’s products are automatically matched to a men’s small.
Will you ever reprint a limited edition item? Our limited edition items are a one time only, limited item. They are only available for purchase during the promotion period.
Do you provide in store pick-ups for online orders? We currently do not offer a will-call option at this time, but may in the future.
The website won’t let me check out. I keep getting an error page. What do I do? We recommend waiting and trying again later. If the problem persists, try signing up with a Stripe account and checking out that way. You may also try changing your browser or ordering from a mobile device. These solutions have worked for others with similar check out issues. Should the problem persist, please e-mail us.
If you have any further questions not address here, please email: email@example.com
How does free shipping for international orders over $100 work? To qualify, your order would need to reach the $100.00 or over $100.00 price point before tax. Shipping will automatically be deducted in the shipping options provided at check out. Please note only international orders qualify for the free shipping promotion.
I want to exchange my Subscription Box or Mystery Box. Due To The Nature Of The Subscription Boxes and Mystery Boxes. Returns And Substitutions Are Not Available. All Sales Are Final. **If you want to cancel your subscription box service you would do it through your subscription account**
******Contact-Free Curbside Pickup*******
Lightningsmiths is offering Contact-Free Curbside Pickup at our West Palm Beach, Floridalocation!
For your safety & comfort, you can now shop online and receive your order faster and more convenient by choosing our contactless order pickup experience. Curbside Pickup is available now at our West Palm Beach, Florida storefront location, Tuesday through Friday from 10AM – 5PM and Saturday 10AM-4PM. Please note the curbside pickup will not be available outside of these hours. Unfortunately, we cannot accept returns or exchanges via Curbside Pickup, these will still need to be processed through the mail. As this is a new offering for Lightningsmiths, we are not guaranteeing same day pickup, however it is our goal to process all orders within 4 hours. You will receive an email notification when your order is ready for pickup. Customers without email notifications will be turned away due to limited curbside space. Orders not picked up after 7 days will be restocked and refunded.
HOW TO BUY ONLINE AND PICK UP IN-STORE
Choose “Store Pickup” when placing your order online.
Wait to receive email notification that your order is ready for pickup.
Bring your order number, ID, and email pickup notification with you to our location during curbside pickup hours only.
Lightningsmiths – 512 29th St, West Palm Beach, FL 33407
Follow the posted signs. Remain in your vehicle and please wear a mask.
Pull up to A, B or C labeled curbside parking spaces and contact our curbside pickup # posted.
Pickup is contact-free so please open your trunk or roll down your back window. We’ll place your order inside your vehicle.
Be sure to pick up your order within 7 days, or your order will be refunded and items will be returned to stock.